A burst pipe is one of the most common emergency calls we get, and there's a short but genuinely useful window between when you call and when a crew arrives where a few actions can help — and a few others can make things worse.
Do: Shut off the water main
If you haven't already, this is the single most important step — it stops the situation from getting worse while help is on the way.
Do: Move valuables and electronics out of the water's path
If it's safe and doesn't mean stepping into standing water, move anything easily damaged and easily moved to a dry area.
Do: Take photos before you touch anything else
Document the visible damage and the water source area for your insurance claim, before cleanup starts.
Don't: Try to dry it yourself with household fans
Fans can dry visible surfaces while moisture remains trapped in subfloor, drywall, or under baseboards — which can delay you realizing the extent of the problem and give mold a head start.
Don't: Use a shop vac on water near an outlet or panel
Electrical safety comes first. If water is anywhere near outlets, switches, or a panel, stay clear until power is confirmed off or a professional has assessed it.
Don't: Wait to call because it "doesn't look that bad"
Visible water is often a fraction of where the water actually traveled. What looks like a small spot can mean a much larger area is wet behind walls or under flooring.
Dealing With This Right Now?
Our Sandy Springs crews are available 24/7 for water and fire damage emergencies.